Last updated: July 8, 2026
This policy explains what Onix AI LLC collects, how we use and share it, and the choices you have. Because Onix is an AI assistant that acts on your behalf, please read Section 2 and Section 4 closely — they describe how your messages and connected-account data are processed.
Onix AI LLC ("Onix," "we," "us") provides an AI personal-assistant service. This policy applies to our websites and the Service. For privacy questions or to exercise your rights, contact hello@onix.bot.
When you authorize your agent to connect a third-party account (such as email or calendar), we access the data and perform the actions you permit — for example, reading and drafting messages or managing events. You control which accounts are connected and can revoke access at any time.
We do not sell your personal information, and we do not use the content of your messages or connected accounts to train our own foundation models.
To generate responses and complete tasks, the content you send (and relevant data from accounts you connect) is transmitted to third-party AI model providers that perform the inference, and to service providers that enable app connections and delivery. This is required for the Service to function.
Each customer's agent runs in an isolated environment on our infrastructure, separated from other customers at the operating-system level. Content is encrypted in transit and at rest on our systems. Your messages are routed to and from the messaging platform you choose (e.g., Slack); messaging platforms are not end-to-end encrypted for automated agents, so the platform and our providers process your messages to deliver the Service.
We share information with vetted providers ("subprocessors") that help us run the Service, only as needed to provide it:
| Provider | Purpose |
|---|---|
| Messaging platform (e.g., Slack) | Delivering messages between you and your agent |
| AI model providers (via our inference gateway) | Generating responses / performing tasks |
| App-connection provider | Securely connecting and acting within apps you authorize |
| Stripe | Payment processing and subscription billing |
| Email provider | Sending account, welcome, and support emails |
| Hosting & website infrastructure | Running the Service and website |
We may also disclose information (a) to comply with law, legal process, or lawful requests; (b) to protect the rights, safety, and property of Onix, our users, or the public; (c) to enforce our Terms; or (d) in connection with a merger, acquisition, financing, or sale of assets, subject to this policy. We may share aggregated or de-identified information that cannot reasonably identify you.
We retain personal information for as long as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. When you cancel and request deletion, we will delete or de-identify your personal information within a reasonable period, except where retention is required by law or for legitimate business purposes (such as billing records and security logs). Some data may persist for a limited time in backups.
We use technical and organizational measures designed to protect your information, including per-customer isolation at the operating-system level, encryption of data in transit and at rest on our systems, restricted access to secrets and credentials, and processing of uploaded files that are deleted after use. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for the security of your messaging platform and connected accounts.
Depending on where you live, you may have rights to access, correct, delete, or port your personal information, to object to or restrict certain processing, and to withdraw consent. You can disconnect any connected app at any time, cancel your subscription, and request deletion by contacting hello@onix.bot. We will not discriminate against you for exercising these rights.
California residents: we do not sell or "share" (as defined under the CCPA/CPRA) your personal information, and we do not process it for cross-context behavioral advertising. You may exercise your CCPA rights via the contact above.
EEA/UK residents: our legal bases for processing are performance of our contract with you, your consent (where applicable), our legitimate interests in operating and securing the Service, and compliance with legal obligations. You may lodge a complaint with your local supervisory authority.
We and our providers may process information in countries other than yours, which may have different data-protection laws. Where required, we rely on appropriate safeguards for such transfers.
The Service is not directed to, and is not intended for, individuals under 18, and we do not knowingly collect their personal information. If you believe a minor has provided us information, contact us and we will delete it.
Our website uses a minimal set of cookies and similar technologies necessary to operate the site and understand basic usage. You can control cookies through your browser settings.
We may update this policy from time to time. We will update the "Last updated" date and, for material changes, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance.
Onix AI LLC
7901 4th St N, Ste 300, St. Petersburg, FL 33702
Privacy: hello@onix.bot